This was my first time flying with Delta and I am not going to lie, I was pretty sceptical as to what to expect. The reading I had done on the internet did not fill me with positive thoughts, especially when it came to the internal flight between New York and Las Vegas. However, I have to say I was pleasantly surprised!
I’ll start with the international flight first.
This was a longer than usual process due to all the increased security at the moment with flights to America, which to be honest, I was quite grateful for, as I felt a lot more at ease getting on the plane knowing how thorough the checks and security was before we boarded. The staff at each point were extremely friendly and helpful and although we queued for a bit longer than normal, we were dealt with quickly and efficiently.
This was fabulous! We were sat in Economy Comfort (worth the extra $99 for sure). It is not quite premium economy but you do get a slightly better seat with more leg room. We were lucky enough to be sat in the bulk head seat and so had loads of leg room. The plane was in a 2-4-2 formation so no awkward moments with a stranger on this flight! The only downside was how far away the tv screen was, I couldn’t reach it whilst seated in my seat. It would have been good to have had a remote control or something for these seats as when the seatbelt sign was on, I couldn’t alter my viewing!
The seat had a moveable headrest which was really useful in helping me to sleep and I actually managed to catch some z’s, which is rare for me on flights! I think being able to fully stretch out my legs and prop my head up aided in this! The cushion and blanket that was also provided helped to keep me cosy on the long flight.
This was good, but I have had better. I am getting increasingly frustrated with flights offering only one or 2 random episodes of TV programs. If I am on a long haul flight, I want to be able to binge watch a TV program, not get sucked into to the story but find I am stuck on a flight and cannot find out how it unfolds. Very frustrating. Unfortunately, Delta had followed suit with the TV offerings and so I avoided this option. They did offer my favourite film though, Titanic and that took up 3 hours of the flight right there!
There was a good selection of new and old films and I found I had enough entertainment to keep me distracted throughout the flight. It did take me about 10 minutes of leaning uncomfortably from my seat to choose a film though! The earphones were terrible though. Bring your own, seriously, do not bother with the Delta supplied ones, they are uncomfortable to wear, have very bad sound quality and are not noise cancelling. They are just awful.
This was actually the highlight of this flight for me, I had some of the best plane food, for economy anyway. We were given a bottle of water on boarding the flight and then once in the air the first drinks service started. I opted for a gin and slimline tonic which was served with some pretzels and nuts.
Not long after the drinks service was the main event. There was a choice of 3 main courses and I went for the pasta with sundried tomatoes and shitake mushrooms. This was served with a salad, bread and butter, a black forest gateaux and some cheese and biscuits. The pasta dish was warm and actually full of flavour and the black forest gateaux was delicious! This was served with a glass of red wine (you have a choice) and some more water.
A tea and coffee service followed and then you were left to relax, enjoy the entertainment and try to sleep. A few hours later we were all handed some ice cream as a mid-flight snack. Unfortunately there wasn’t a choice of flavours and it was extremely frozen! After warming it up for about 10 minutes I could just about scrape enough off with the small plastic spoon to eat it! It was pretty yummy though!
Just before landing we were served with a snack box accompanied by tea, coffee and/or juice. This comprised of a small sandwich, a delicious chocolate and salted caramel pot and some TicTacs. It wasn’t much but it was sufficient to keep us going until we arrived in New York.
The Domestic Flight
Not going to lie, this was a bit of a let down, but it seems to be a pretty standard level of service and products being provided on all internal American flights. This Delta flight was along the lines of budget flights across Europe but instead of being 2-3 hours long, it was in fact 6 hours long!
We were again sat in Economy Comfort but aside from the priority boarding and the free headphones (the same rubbish ones as before) this really was not in any different from Economy. I’m not sure I would pay the extra for this if I am honest. This plane was in a 3-3 formation and the legroom was really not the best, although it was comfortable enough. The seat had the same adjustable head rest and there was a screen built into the seat in front. No amenity kit, blanket or pillow on this one though.
This was the same selection as on the international flight, so again, there was enough to keep you occupied throughout the flight. Just bring your own headphones, seriously, you will regret it if you don’t!
This is where it goes seriously downhill. The flight from New York to Las Vegas is close to 6 hours and you do NOT get any food included. What? It’s a 6 hour flight, seriously, how can you not provide food? This was the biggest irk for me. I paid way too much for a flavourless sandwich and some crisps, but I couldn’t have lasted the flight without food. I know it is a ‘domestic’ flight but America is huge. If we had been flying slightly further to LA or San Francisco, we would have been fed but aside from that, it’s over pay for a rubbish sandwich or starve. Sorry, the food situation got me angry.
Overall, I would fly international with Delta again in a heartbeat, the service, the seats and the food were all fantastic and the slight extra cost for Economy Comfort was definitely worth it. However, the headphones need some serious improvement, on pretty much every other long haul flight, you get noise cancelling headphone as standard. I don’t see why Delta can’t do the same.
When it comes to the domestic flight though, the food thing really annoyed me. It is not a short haul flight and I genuinely think some form of food should be provided, even if just the snack box I had on the international flight. I also think they need to look at the Economy Comfort product they offer on the domestic flights as I could not see any benefit to being seated where we were. If you pay extra, you expect extra.
Have you flown with Delta before? What did you think?
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